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Whether you need guidance choosing the right wellness product, have a question about your order, or want to learn more about our therapies.
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Frequently Asked Questions
How long does shipping take for large wellness equipment?
Most items ship within 2 to 5 business days from our warehouse. Larger products like cold plunge tubs, infrared saunas, and massage chairs may require freight delivery, which typically arrives within 7 to 14 business days. You will receive tracking information via email as soon as your order ships.
Do you offer free shipping on orders?
Yes, we offer free standard shipping on all orders over $100. For orders below that threshold, shipping rates are calculated at checkout based on your location and the size of the items. Expedited shipping options are also available at an additional cost.
What is your return policy for wellness equipment?
We offer a 30-day return window on most products in new, unused condition with original packaging. Due to the nature of our wellness equipment, items that have been assembled or used may be subject to a restocking fee. Please contact our team before initiating a return so we can walk you through the process.
Can I exchange a product for a different model?
Absolutely. If you would like to swap your purchase for a different size panel, a different sauna model, or another product entirely, our team can arrange that within the 30-day return window. Simply reach out via email or phone and we will coordinate the exchange, including any price adjustments.
How do I choose the right red light therapy panel for my needs?
The best panel depends on your primary goals and the treatment area you want to cover. Smaller panels work well for targeted use on joints or facial skin, while full-body panels are ideal for overall recovery and wellness. Our team is happy to provide personalized recommendations based on your specific needs and space.
What temperature range do your cold plunge tubs support?
Our cold plunge tubs can maintain water temperatures ranging from approximately 37°F to 60°F, depending on the model and chiller unit. Most users find a range of 45°F to 55°F ideal for recovery benefits. Each product listing includes detailed specifications, and our team can help you find the right setup for your routine.
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